Patient Service Representative

3 weeks ago


Naples, Florida, United States TeamHealth Full time
Patient Service Representative - After Hours Pediatrics

Job Summary: We are seeking a skilled and compassionate Patient Service Representative to join our team at TeamHealth. This role will provide exceptional patient care and support services in our after-hours pediatric urgent care setting.

Responsibilities:

  1. Provide warm and welcoming patient care, verifying demographic and personal information with accuracy and attention to detail.
  2. Represent TeamHealth by displaying a respectful and caring manner with patients and their families.
  3. Independently problem-solve and utilize resources to obtain patient information when patients are unable to communicate.
  4. Maintain confidentiality of patient information and adhere to HIPAA guidelines.
  5. Interact calmly and respectfully with other staff members, assisting with clerical duties as needed.
  6. Register patients, scan and index charts, and fax patient records to primary care physicians.
  7. Prepare superbills for occupational medicine clients and verify patient demographics, insurance, and consent to treat.
  8. Schedule patient appointments and provide information on services, charges, and routine treatment procedures.
  9. Perform administrative tasks, provide information to other departments, and problem-solve as needed.

Requirements:

  • Associates degree in a related field or equivalent experience.
  • Minimum 1 year of experience in customer service or a medical office setting.
  • Prior experience with electronic medical records preferred.

Working Environment: This role is based in a well-lighted, modern office setting with occasional travel locally. The successful candidate will be required to work in a fast-paced environment with moderate to high stress levels.

About TeamHealth: At TeamHealth, we are committed to delivering high-quality patient care and exceptional service. We strive to create a positive work environment that fosters collaboration, respect, and growth. If you are a motivated and compassionate individual who is passionate about patient care, we encourage you to apply for this exciting opportunity.



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