Healthcare Appeals Specialist
2 weeks ago
As a key member of the Blue Shield of CA team, you will play a critical role in ensuring that our members receive the highest level of service and support. The Appeals and Grievances Representative will be responsible for researching and resolving member grievances and appeals, as well as interpreting and explaining health plan benefits, policies, and procedures to Medi-Cal enrollees.
Your Work- Assist with telephone inquiries regarding member appeals and grievances.
- Respond to appeals and grievances in a timely and professional manner.
- Research, review, and resolve high-level/high-priority member grievances and appeals, while clarifying issues and educating customers in the process.
- Interpret and explain health plan benefits, policies, procedures, and functions to members and providers.
- Administer ongoing grievance tracking, trending, and reporting for assigned grievances.
- Requires a high school diploma or GED.
- Requires at least 2 years of experience in health insurance operations, such as I&M, Claims, Customer Services, Regulatory Affairs, and/or Appeals/Grievances.
- Bilingual language required (will include testing).
- General knowledge of applicable legislation and regulations.
- Demonstrated proficiency with free-format letter writing.
- Experience with Microsoft Office applications required.
The pay range for this role is $20.48 to $28.67 for California.
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