Appeals and Grievances Specialist

2 weeks ago


Rancho Cordova, California, United States Blue Shield of CA Full time
About the Role

We are seeking a highly skilled Appeals and Grievances Representative to join our team at Blue Shield of CA. As a key member of our Medi-Cal Appeals and Grievance team, you will be responsible for researching and resolving member grievances, appeals, and interpreting health plan benefits, policies, and procedures.

Key Responsibilities
  • Assist with telephone inquiries regarding member appeals and grievances.
  • Respond to appeals and grievances in a timely and professional manner.
  • Research, review, and resolve high-level grievances, appeals, and complaints.
  • Interpret and explain health plan benefits, policies, and procedures to members and providers.
  • Administer ongoing grievance tracking, trending, and reporting.
Requirements
  • High school diploma or equivalent required.
  • At least 2 years of experience in health insurance operations, such as I&M, Claims, Customer Services, Regulatory Affairs, and/or Appeals/Grievances.
  • Bilingual language required.
  • General knowledge of applicable legislation and regulations.
  • Demonstrated proficiency with Microsoft Office applications.
What We Offer

We offer a competitive salary range of $20.48 to $28.67 for California-based positions. Our salaries are based on a variety of factors, including experience, location, and current employee salaries for similar roles.



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