Membership Ambassador

Job Summary: We are seeking a highly skilled and customer-focused Membership Representative to join our team at the YMCA of Virginia's Blue Ridge. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, handling monetary transactions, and processing membership and program registrations.

Key Responsibilities:

• Greets members and guests at the front desk, checks-in guests, takes messages, directs calls, and provides general information.
• Accurately handles monetary transactions and processes membership and program registrations.
• Assists in implementing member services, retention, and promotion.
• Enforces YMCA policies and procedures for members and guests.
• Appropriately handles and resolves member complaints.
• Reports any accidents, unsafe conditions, or problems to the appropriate staff.
• Attends staff meetings and trainings, as scheduled.
• Performs opening and closing procedures.
• Notifies the appropriate director of any out-of-order equipment or low supplies.

Requirements:

• Working knowledge of Windows and MS Office operations.
• Exceptional customer service skills.
• Able to handle multiple priorities in a busy environment.
• Able to speak proficiently on the phone as well as in person.
• Detail-oriented.
• Neat, legible handwriting.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Work Environment/Physical and Mental Demands:

• Ability to stand and walk for extended periods of time.
• Ability to conduct guest tours.
• Ability to read, interpret, and communicate information.
• Ability to type proficiently and work in front of a computer screen.
• Ability to multi-task.
• Ability to solve practical problems.
• Ability to lift and move up to 50 lbs.

Qualifications:

• Working knowledge of Windows and MS Office operations.
• Exceptional customer service skills.
• Able to handle multiple priorities in a busy environment.
• Able to speak proficiently on the phone as well as in person.
• Detail-oriented.
• Neat, legible handwriting.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Why Join Our Team:

We are a dynamic and customer-focused organization that values our employees and provides opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.