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Customer Service Representative

2 months ago

Eastvale, California, United States City of Corona, CA Full time
Customer Care Specialist Job Description

We are seeking a highly skilled and customer-focused Customer Care Specialist to join our team at the City of Corona, CA. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our residents and businesses, ensuring that their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Process customer payments and handle cash transactions accurately and efficiently.
  • Maintain accurate and up-to-date records of customer interactions and transactions.
  • Collaborate with other departments to resolve customer issues and improve overall customer experience.
Requirements:
  • High school diploma or equivalent required.
  • One year of customer service experience required for Customer Care Specialist I, two years of experience required for Customer Care Specialist II.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and accuracy with handling cash transactions.
What We Offer:
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to make a positive impact on our community.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.