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Customer Relations Representative
2 months ago
Touchette Regional Hospital is seeking a highly skilled Customer Relations Representative to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional customer service to patients, visitors, and vendors.
Key Responsibilities:- Answer and direct all incoming and outgoing calls in a professional and prompt manner.
- Monitor alarms and make public announcements for emergencies.
- Assist customers, visitors, and vendors with their needs and requests.
- Operate the hospital's mailroom and ensure timely delivery of mail and packages.
- Document long-distance calls and maintain accurate records.
- Participate in performance improvement activities and attend department meetings.
- High school diploma required.
- 2 years' experience as a receptionist, call center, or switchboard operator preferred.
- 1 year's experience in customer service and Microsoft Office preferred.
- Ability to work in a fast-paced environment and multitask effectively.
The Customer Relations Representative will work in a hospital setting, interacting with patients, visitors, and staff. The position requires the ability to sit and stand for prolonged periods, use a phone, and wear personal protective equipment (PPE) when required.
This is a non-exempt position under the Fair Labor Standards Act (FLSA), and employees are entitled to receive overtime pay for hours worked over 40 in a workweek.
Touchette Regional Hospital is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
