Telecommunications Systems Specialist

3 weeks ago


Houston, Texas, United States Energy Transfer Full time

At Energy Transfer, we are seeking a highly skilled Telecommunications Systems Specialist to join our team. This role will be responsible for designing and implementing contact center workflows, scripts, and IVR systems using Cisco Webex Contact Center.

The ideal candidate will have a strong background in IT and extensive working knowledge of telecommunication systems and associated equipment. They will also have experience with Cisco Call Manager, Unity, IM&P, UCCX, CER, Cube, WebEx, and SIP, PRI, T1, and Ethernet cabling.

Key responsibilities will include collaborating with stakeholders to gather requirements and develop solutions that meet business needs, conducting system testing and troubleshooting to ensure optimal performance and user experience, and training and supporting team members and end-users on Webex Contact Center functionalities.

We offer a dynamic work environment, industry-leading compensation, comprehensive benefits, and opportunities for career growth and development.

Key qualifications include a Bachelor's degree or equivalent work experience, 8+ years working in an enterprise telecom environment, and strong dedication to quality customer service and superior telephone etiquette.

Preferred qualifications include basic knowledge of MTR, MS Teams and Teams Calling, and CISCO Certification (CCNA or higher, Voice or Collaboration preferred).

Equal Opportunity Employer/Disability/Vet



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