Escrow Support Specialist: Title Expert
1 week ago
Overview:
Lennar Homes, a leading Fortune 150 company, seeks an exceptional Escrow Support Specialist to join our team. This role offers the opportunity to work with cutting-edge technology and collaborate with industry experts in the real estate sector.
About the Role:
This position is responsible for providing expert-level support to escrow teams by ensuring the proper functionality of escrow management software and related systems. The ideal candidate will have hands-on experience with escrow management software (such as SoftPro, RamQuest, or ResWare) and knowledge of escrow operations, including closing, settlement, and title processes.
Responsibilities:
- Escrow System Support:
- Serve as the primary point of contact for troubleshooting and resolving issues related to escrow management systems.
- Assist escrow officers, processors, and support staff with system-related issues, ensuring minimal downtime and quick resolutions.
- Monitor escrow software performance, identifying areas for improvement to increase efficiency and reduce errors.
- System Configuration and Maintenance:
- Perform system configurations, including user access setup, workflow customization, and integration of new features or tools.
- Manage updates, patches, and system upgrades in collaboration with the IT team to maintain optimal system performance and security.
- Training and User Support:
- Conduct one-on-one or group training sessions for escrow staff on system features, updates, and best practices.
- Develop user guides, manuals, and FAQs to help staff effectively navigate the escrow system.
- Collaboration with IT and Vendors:
- Liaise with software vendors to resolve advanced system issues, escalate bugs, and request customizations based on business needs.
- Coordinate with the IT department for any necessary hardware or software support required for escrow system functionality.
- Data Integrity and Compliance:
- Evaluate all escrow system processes to ensure adherence to regulatory compliance standards, including data security and audit requirements.
- Regularly perform system audits to verify data accuracy, identifying discrepancies and implementing corrective actions as needed.
- Process Improvement:
- Analyze the escrow workflow within the system and recommend enhancements to improve operational efficiency.
- Assist with testing new software features, releases, or integrations before implementation to minimize disruption to escrow operations.
- Report Generation:
- Generate and manage escrow-related reports, including transaction status, user activity, and performance metrics, as requested by management.
About You:
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience:
- 2+ years of experience in an escrow support role with a focus on escrow systems or real estate software.
- Hands-on experience with escrow management software (such as SoftPro, RamQuest, or ResWare) is required; SoftPro preferred.
- Knowledge of escrow operations, including closing, settlement, and title processes.
- Technical Skills:
- Strong knowledge of escrow software configurations, workflows, and system integration.
- Ability to troubleshoot software issues and implement system fixes in a timely manner.
- Experience with user access management, system auditing, and maintaining security standards.
- Soft Skills:
- Exceptional problem-solving abilities with a proactive approach to resolving system-related challenges.
- Excellent communication skills, with the ability to train and support non-technical users in a clear, concise manner.
- Detail-oriented and capable of managing multiple priorities within a fast-paced escrow environment.
Compensation and Benefits:
The estimated salary for this position is $65,000 - $90,000 per year, depending on experience and qualifications. Lennar Homes offers a comprehensive benefits package, including robust health insurance plans, a 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%, Paid Parental Leave, and an Associate Assistance Plan.
How to Apply:
To be considered for this exciting opportunity, please submit your application through our website. We look forward to reviewing your qualifications and discussing this role further.
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