Customer Service Representative

7 days ago


Merrimack, New Hampshire, United States Fidelity TalentSource LLC Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients through various channels, including phone, email, and digital platforms.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers, including account balances and transaction history
  • Assist customers with transactions, such as withdrawals, transfers, and deposits
  • Collaborate with internal teams to resolve complex customer issues
  • Participate in ongoing training and development to enhance product knowledge and customer service skills
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Proficiency in using technology, including computers and software applications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
What We Offer:
  • A comprehensive training program to develop your skills and knowledge
  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.



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