Policy and Procedure Development Manager

4 weeks ago

Portland Oregon, United States Alaska Airlines Full time
Job Summary

The Inflight Policy Manager is responsible for executing the strategy for development, documentation, and communication of all company and regulatory policy and procedures for the Inflight division at Alaska Airlines. This role leads and establishes priorities for the team to ensure policy and procedures are accurately documented, communicated to employees, and coordinated with training to ensure continued compliance with safety, company, and regulatory requirements.

Key Responsibilities
  • Lead team and establish priorities for the development, maintenance, and distribution of the Flight Attendant Manual (FAM), ensuring manuals accurately reflect current policies and procedures, meet regulatory requirements, and maintain consistency with other company manuals.
  • Make decisions related to all new/revised inflight policies and procedures based on inflight safety data, including audits, observations, voluntary disclosures, employee reporting, and the Safety Management System (SMS).
  • Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
  • Shape culture of the team through action, presence, and reinforcement of behaviors.
  • Responsible for drafting clear, concise, and thorough policies and procedures for Flight Attendants, ensuring safety and compliance in all aspects of policy and procedure communications.
  • Develop and maintain processes to monitor the safety performance of the Inflight division.
  • Interpret federal regulations that affect the Inflight department.
  • Represent Inflight with other divisions and departments in the development and review of policy and procedures.
  • Act as division focal for Cabin Air Quality events.
  • Ensure coordination of and subsequent communication of Inflight processes, procedures, and manuals to Flight Attendants.
  • Manage the Inflight Mobile Device (IMD) program.
  • Collaborate with the Cabin Safety Manager on all safety issues.
  • Maintain a working knowledge of IATA International Operations Safety Audit (IOSA).
Requirements
  • 5 years (combined) experience in airline operations, policies, and procedures.
  • 2 years of leadership experience.
  • Bachelor's degree, or an additional two years of training/experience in lieu of this degree.
  • Demonstrated experience developing policy and procedures documentation.
  • Detail oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines and work independently with limited guidance in a fast-paced environment where flexibility is key.
  • Excel at understanding and making decisions on complex regulatory and contractual issues.
  • Ability to complete Alaska Airlines' initial training/IOE, hold an FAA flight attendant certificate, and remain qualified through recurrent training. May be directed to fly as a working crew member when needed.
  • Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation. Must be able to fly unrestricted in and out of Canada.
  • High school diploma or equivalent.
  • Minimum age of 21 and willing to serve alcohol.
  • Must be authorized to work in the U.S.
Preferred Qualifications
  • 3 years of Inflight or aviation industry experience.
  • A minimum of 2 years of FAA/compliance experience.

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