Performance Monitoring and Observability Solutions Engineer
2 weeks ago
Mass General Brigham is a not-for-profit organization committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system.
We're a national leader in biomedical research and a teaching affiliate of Harvard Medical School, with a focus on a people-first culture for our patients and professional family.
The OpportunityWe're seeking a Performance Monitoring and Observability Engineer to join our Platform Performance Management team within the Platform Engineering and Operations group.
This role involves working with business and technical teams to enroll new and existing applications and services in enterprise monitoring and observability tools, defining and implementing monitoring alerts, configuring monitoring tools for effective use by application teams, and bridging performance monitoring and performance analytics tools to facilitate real-time and historical visibility of instrumented applications and services.
The ideal candidate will have extensive experience with performance monitoring tools and modern full-stack observability tools, with a strong focus on customer service and operational discipline.
Key Responsibilities- Maintain and support performance monitoring platforms and tools.
- Develop custom extensions to enable monitoring of enterprise platforms and systems, including Software as a Service (SaaS) solutions.
- Work with platform and application owners to establish end-to-end visibility objectives for critical platforms and applications, clarify monitoring requirements and business needs, and instrument monitoring tools to meet agreed-upon requirements.
- Proactively review performance monitoring efficacy and identify opportunities for improvement, utilizing standard work and project management tools and adhering to standard change management protocols.
- Utilize the Mass General Brigham values to govern decisions, actions, and behaviors.
- Bachelor's degree or equivalent experience required.
- 10+ years of related experience in healthcare or a related field.
- 10+ years of prior experience in performance monitoring and management.
- Knowledge of and demonstrated experience with monitoring and key performance indicators on Windows and Unix servers, storage and virtualization platforms, public cloud platforms and services, and Software as a Service (SaaS) providers.
- Extensive experience with performance monitoring tools and modern full-stack observability tools, with a strong focus on customer service and operational discipline.
- Fluency in Python and Javascript, with familiarity with RESTful API integration in monitoring tools and application and service design and architecture principles.
- Excellent verbal and written communication skills, with the ability to interact with all levels of the organization and demonstrate a commitment to the delivery of high-quality customer service.
- Remote/home office, with potential travel to Mass General Brigham locations (standard remote worker equipment will be provided).
- Potential need to work in patient care areas.
- May require 24X7 responsibilities, including evening, night, and weekend hours as needed.
- Requires regular participation in an on-call rotation, which includes responding to 24x7 alerts during the on-call period and requires remote access to resolve issues.
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Somerville, Massachusetts, United States Mass General Brigham Full timeAbout UsAt Mass General Brigham, we're committed to delivering exceptional patient care, advancing medical research, and fostering a culture of innovation and collaboration. As a not-for-profit organization, we're dedicated to making a positive impact on the lives of our patients and the communities we serve.The OpportunityWe're seeking a highly skilled...
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