Associate Solutions Engineer

20 hours ago

Somerville, Massachusetts, United States SmartBear Software Full time
About the Role

We are seeking a highly motivated and detail-oriented Associate Solutions Engineer to join our team at SmartBear Software. As a key member of our sales team, you will be responsible for supporting our customers in implementing our solutions and driving business growth.

Key Responsibilities:

  • Serve as a trusted advisor to sales reps, showcasing the value of our solutions
  • Tackle technical challenges with creative solutions that are built on the SmartBear advantage
  • Work closely with our Solutions Engineers to manage POCs, build out account-specific use cases, and assist where needed
  • Build relationships with the users of our tools as they navigate through a POC, by checking in, holding screen-shares, and researching their asks
  • Collaborate and innovate with Marketing, Product Management, and Customer Adoption teams to drive product success and customer satisfaction after the deal closes
  • Assume responsibility for all components of the technical win by completing RFPs, building POC checklists, tailored demo environments, etc

Requirements:

  • New to tech and eager to learn, with a strong technical competency through education or boot-camp
  • Public portfolio of projects that demonstrate ability to build
  • A people person, with a feeling working on Jira tickets all day won't be for you, and want a more people-focused career
  • Comfortable under pressure, with a dynamic environment where things can change on a moments notice, and improvisation is a daily activity
  • Team player, motivated to help the team win, and willing to do what you can to make that happen
  • Learning mindset, motivated to learn new technology, and enjoy sharing what you've found

What We Offer:

  • A hybrid role based out of Somerville, with candidates within commutable distance to the office
  • Proficient in some or all of the following: Git, CI/CD tooling (GitHub actions), Bash / CMD shell scripting, API concepts, PaaS tooling (AWS, Azure, etc), front end and backend frameworks (React Native, .NET, JS, NodeJS, ASP .net, Spring)
  • A collaborative culture, with a dynamic, entrepreneurial environment where your expertise is valued
  • A focus on impact, with support for technical sales without the hassle of quotas or cold calling
  • Opportunities to grow and lead, with access to the tools and training you need to become an industry leader
  • A stay ahead environment, with engagement with the latest software innovations through webinars, tradeshows, and more

Why You Should Join Us:

We are a company that values our team members and invests in their success. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Our main goal at SmartBear is to make our technology-driven world a better place. We are committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.

We are an equal employment opportunity employer and encourage success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.

Important Notice:

Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear will always come from an official company email domain (e.g., ).

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