Commercial Lines Insurance Specialist

3 weeks ago


Mahwah, New Jersey, United States Acrisure LLC Full time
About Acrisure LLC

Acrisure LLC is a global financial services leader that combines innovative technology with a human touch to offer a wide range of financial products and services to businesses and individual clients. We connect clients to solutions that help them protect and grow their assets, including insurance, reinsurance, cyber services, mortgage origination, and more.

Acrisure LLC employs over 17,000 entrepreneurial professionals in 21 countries and has experienced rapid growth from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client-centricity, and an unwavering commitment to excellence.

Job Summary

The Commercial Lines Insurance Account Manager will be responsible for servicing their assigned book of business, resolving client issues, handling renewals, and working closely with the producer.

Key Responsibilities
  • Client Service: Provide exceptional customer service to the assigned book of business, including responding to inquiries in a timely manner, keeping the producer informed of key developments, and serving as the client's trusted insurance advisor.
  • Renewal Management: Responsible for maintaining renewal business and providing feedback to the producer and client on potential deficiencies in coverage.
  • Account Growth: Ability to account round/solicit additional lines of coverage.
  • Policy Administration: Capability to put together industry-standard ACORD applications via our Agency Management System, supplemental applications, review loss runs, develop a narrative of the account, and analyze claims data and metrics.
  • Quote and Bind: Secure quotes, negotiate premiums and commissions, prepare proposals and corresponding presentations, bind coverage, prepare binders, and delegate certificates.
  • Claims Assistance: Provide claims assistance as needed when requested by the Claims Manager.
  • Policy Changes: Process policy changes and corresponding documents.
  • Carrier Relationships: Proficient in carrier websites for rating, billing, processing changes, and loss retrieval.
  • Client Meetings: Meet with clients as needed or directed by the producer.
  • Relationship Development: Participate in carrier/wholesaler meetings for relationship development.
  • Technical Expertise: Serve as a technical expert, assisting clients and department members to resolve complex issues.
  • Accounting Support: Assist the Accounting Department with billing questions/issues as needed.
Requirements
  • Maintain a valid NY P&C Insurance license.
  • Develop strong communication, negotiation, and math skills using Excel, Word, and Outlook programs.
Education and Experience
  • 3-5 years of prior insurance industry experience.
  • High School diploma or equivalent level of education.


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