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Retail Cashier and Administrative Support

2 months ago

Houston, Texas, United States South Post Oak Recycling Center Full time
South Post Oak Recycling Center has been a family-owned enterprise since 1994, specializing in the recycling and purchasing of nonferrous and ferrous metals, along with electronic waste. For over 26 years, we have established ourselves as a reliable partner for various businesses and individuals. Our operations are grounded in a commitment to safety, delivering exceptional service, adopting environmentally friendly practices, positively impacting our community, and fostering a culture of continuous improvement and enjoyment in our work.

Key Responsibilities
  • Establishing customer profiles in our point-of-sale system (Scrap Dragon).
  • Regularly updating customer records to ensure accuracy and eliminate duplicates.
  • Performing general administrative tasks, including preparing meeting agendas, managing files, and handling incoming calls with appropriate routing.
  • Conducting project-based research, such as identifying potential customers and compiling summary reports.
  • Operating the cash register or POS system to accurately process transactions, ensuring correct pricing and promotions, and securely handling credit and debit card transactions.
  • Welcoming customers, addressing their questions, and providing information regarding our recycling services, rates, and procedures. Assisting customers in locating and weighing recyclable materials and offering guidance on material separation.
  • Issuing receipts or invoices for transactions, maintaining precise records of daily cash activities, reconciling cash at shift end, and preparing daily cash reports.
  • Keeping the cashier area organized, clean, and stocked with necessary supplies.
  • Adhering to company policies and security protocols concerning cash handling, fraud prevention, and customer privacy, while ensuring compliance with relevant laws and regulations.
  • Collaborating with fellow cashiers and team members to ensure efficient operations and assisting in training new cashiers on procedures and customer service standards.
  • Addressing customer concerns and complaints promptly and professionally, escalating complex issues to the appropriate supervisor.
  • Maintaining a tidy and hazard-free cashier area, following safety guidelines, and reporting any safety concerns.
  • Conducting end-of-day office cleanup, including emptying trash and organizing the kitchen area.
Qualifications and Experience
  • High school diploma or equivalent.
  • Prior experience in cash handling, preferably in a retail or customer service environment.
  • Strong numerical and mathematical abilities.
  • Exceptional customer service and interpersonal skills.
  • Proficiency in operating cash registers or POS systems.
  • Attention to detail and accuracy in cash transactions.
  • Able to thrive in a fast-paced environment and manage multiple tasks efficiently.
  • Knowledge of recycling practices and materials is advantageous.
  • Dependable and punctual with a strong work ethic.
  • Familiarity with office productivity tools, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and calendar management systems.
Essential Competencies
  • Strong organizational and multitasking abilities with effective task prioritization.
  • Excellent communication and interpersonal skills for engaging with customers and team members.
  • Proficient in using computer software and systems for various operational tasks.
  • Customer service-oriented with the capability to handle inquiries and complaints professionally.
Work Environment
  • Prolonged periods of sitting; occasional bending, stooping, pushing, pulling, and twisting.
  • Repetitive hand motions, including frequent keyboarding and mouse use; occasional reaching.
  • Ability to work in both indoor and outdoor settings.
  • Capable of maintaining composure under stress and managing frequent interruptions.
Background and credit check required. No misdemeanors permitted.