Retail Team Lead
3 days ago
Are you passionate about providing exceptional customer experiences? Do you have a knack for creating a welcoming environment that encourages customers to return? We're seeking a highly skilled Retail Team Lead to join our Cheese department at Kroger.
Job SummaryThis is a unique opportunity to take on a leadership role and make a meaningful impact on our customers' lives. As a Retail Team Lead, you will be responsible for creating an outstanding customer experience through exceptional service, establishing and maintaining a safe and clean environment, and assisting in achieving sales and profit goals. You will also be responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
Responsibilities- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of cheese specials.
- Responsible for training and coaching associates within the department to effectively perform their job duties at a satisfactory or above level.
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
- Measure, prepare, and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
- Adequately prepare, package, label, and inventory ingredients in merchandise.
- Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Understand the store's layout and be able to locate products when requested by customer.
- Stay current with present, future, seasonal, and special ads.
- Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risk, or issues and illegal activity, including: robbery, theft, or fraud.
- Current food handlers permit once employed
- Effective communication skills
- Knowledge of basic math
- High school diploma or equivalent
- Retail experience
- Second language: speaking, reading, and/or writing
Estimated Salary: $60,000 - $80,000 per year
This role is an excellent opportunity to grow your career and make a difference in the lives of our customers. If you're passionate about delivering exceptional customer service and have a knack for leadership, we encourage you to apply.
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