Clinical Applications Specialist

4 weeks ago


Oakland, California, United States UC San Diego Full time
Job Summary

The Clinical Communication Analyst will provide technical support for the Ancillary Applications portfolio of products, including Apple devices, self-arrival Kiosks, and other managed products. This role requires strong technical acumen to troubleshoot, patch, and update software, as well as excellent customer support skills to coach end-users on product usage.

Key Responsibilities
  • Provide technical support for Ancillary Applications portfolio of products
  • Troubleshoot, patch, and update software
  • Coach end-users on product usage
  • Establish and maintain collaborative relationships with clinicians, nursing leadership, EMR, and IS infrastructure teams, vendors, and Integration Teams
  • Work closely with other Epic Team and IS Teams on product support, optimization, and enhancements
Requirements
  • Seven (7) years of related experience, education/training, OR a Bachelor's degree in related area plus three years of related experience/training
  • Experience and proven success in information systems implementation, development, and support within a large-scale healthcare organization
  • Incumbent must obtain certification in primary EMR module(s) within 4 months of initial hire
  • Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
  • Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels
Preferred Qualifications
  • Experience as a major participant in a clinical system implementation
  • Jamf and Apple Certifications
Working Conditions

This position will require onsite support, and candidates must live in the San Diego, CA area.



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