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Business Systems Analyst
1 month ago
Objective:
The Mindlance Technology Services team is seeking a skilled Business Systems Analyst to perform system configuration, custom development, and report writing within the Accela System. This role will receive guidance from the Department of Planning and Technology and is expected to mentor existing staff in current Accela system development practices.
Key Responsibilities:
- Develop new features in the Accela application, ensuring alignment with business requirements and enhanced user experience.
- Provide ongoing maintenance and support services for existing code, troubleshooting reported problems by understanding customer business processes.
- Perform rigorous testing and quality assurance to ensure software reliability and performance.
- Translate business requirements into detailed design specifications, facilitating effective software development.
- Manage multiple enhancements concurrently, meeting demanding deadlines while maintaining a high standard of work.
- Mentor existing staff on Accela system development practices to enhance the team's capabilities.
Required Skills & Abilities:
- Proficiency in JavaScript development.
- Accela Civic Platform & Citizen Access Administration and Configuration.
- Accela EMSE scripting.
- Accela Construct API and web services.
- Accela Civic Platform integration with third-party applications.
Additional Tasks:
- Collaborate effectively with multiple departments and follow documentation instructions.
- Coordinate and participate in application upgrades and changes.
- Document functions and changes to new or modified functionality.
- Implement approved system enhancements, releases, and optimizations.
- Participate in research to determine existing solutions within the organization.
- Support end-user training by providing information and assistance to Instructional Designers.
- Contribute to the development of formal business cases for proposed solutions.
- Coordinate technical changes, verify testing results, and ensure compliance with technical and business standards.
- Provide updates on issue fixes and planned updates and upgrades.
- Troubleshoot application issues and system errors, escalating when necessary.
- Collaborate with the business to develop detailed user acceptance test cases and flows, including test plans, cases, protocols, and testing environments.
- Attend meetings to review end-user feedback, workflow problems, system capabilities, and potential system enhancements.
Requirements:
- Positive attitude and customer-centric approach.
- Strong verbal and written communication skills for effective collaboration.
- Reliable and punctual with a commitment to excellence.
- Open to constructive feedback and a willingness to learn and improve.
