Customer Care Specialist
24 hours ago
About Us
Massage Envy is a fast-growing wellness franchise that's passionate about helping others feel their best. Our team is committed to delivering an exceptional experience and growing our member base to help more people on their wellness journey.
Role Overview
As a Sales & Customer Service Associate, you'll play a key role in promoting Total Body Care services, supporting clinic flow, and providing outstanding customer service. You'll be responsible for greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
Key Responsibilities
- Provide exceptional customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services
- Schedule services, answer phone calls, respond to emails, and address questions
- Grow and retain a client base through in-person and phone/email outreach
What We Offer
- Competitive salary: $45,000 per year
- Paid time off for full-time employees
- Annual AMTA membership with insurance at no cost
- 20+ free continuing education courses per year
- Employee referral bonus program
- Flexible schedule for better work-life balance
- Free monthly massage, skincare, or stretch session
- 40% discount on all products
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