Contact Center QA Manager

Role: Contact Center QA Location: Alpharetta, GA Experience in Contact Center Testing using IVR, Cyara Automation, CRM testing using Salesforce, Agile Way of Working, Genesys / Genesys cloud. Must Have Skills: Good knowledge of Contact Center Domain. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX. Hands-on knowledge on automating IVR...

Company OverviewWe are Diverse Lynx LLC, an Equal Employment Opportunity employer dedicated to creating a diverse workforce across all levels in the company. We believe that everyone deserves equal opportunities and treatment.SalaryThe estimated salary for this role is between $120,000 and $180,000 per annum, depending on experience and qualifications.Job...

DescriptionJob Description: We are a fast-growing dental practice with over 24 pediatric offices and 16 orthodontic offices across four states. As a Contact Center Representative, you will be the first point of contact for parents and patients, responsible for handling inbound and outbound customer inquiries and ensuring prompt and professional resolution....

? Proven experience in leading QA teams and managing testing processes. ? Strong knowledge of software development life cycles (SDLC) and QA methodologies. ? Extensive hands-on experience with test automation tools and frameworks (Cypress and JMeter) and a proven track record of implementing effective automated testing strategies. ? Strong communication and...

Required Skills: 10+ Year experience Proven experience in leading QA teams and managing testing processes. Strong knowledge of software development life cycles (SDLC) and QA methodologies. Extensive hands-on experience with test automation tools and frameworks (Cypress and JMeter) and a proven track record of implementing effective automated testing...

This Senior Contact Center Supervisor role is a great opportunity to join our dynamic team at LexisNexis Risk Solutions. We offer a hybrid work arrangement, requiring 2-3 days per week in the office. The successful candidate will be responsible for managing various queues and assigning daily tasks for assigned staff, while monitoring and ensuring accuracy of...

The Quality Assurance Expert - Contact Center role at SysMind Tech is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a member of our Contact Center team, you will be responsible for developing and executing comprehensive test...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

Job Title: QA Lead Job Location: Alpharetta, GA (Need local) Job Type: Contract Duration 6+Months Job Description: Key Responsibilities Define testing strategies and validate new or enhanced functionalities. Collaborate with teams to translate functional and non-functional requirements into test cases and scenarios. Identify and manage test dependencies,...

Job Description: Day in the life: LexisNexis Quality Engineering is transforming into a Cloud-based DevOps oriented Automation centric organization. In order to deliver high quality software with speed to market in mind, we are looking for an experienced, smart, driven individual who will help us deliver world class products. This could include working in...

Complete Description: Responsible for testing software applications across QA/Test lifecycle of an application i.e. SIT, UAT, Functional testing etc.; In Group B - responsible for designing automation test suites, setting up performance test systems and developing end-to-end system tests. Internal Req Notes: QA with hands-on automation experience that...

Diverse Lynx LLC is an Equal Employment Opportunity employer.We promote and support a diverse workforce across all levels in the company.Award-winning cloud-based contact center solutions are at the forefront of our business. We're seeking a skilled Genesys Cloud Developer/IVR Developer to design and implement cloud-based contact center solutions using...

Job Title: Quality Assurance Engineering ManagerWe are seeking a highly experienced Quality Assurance Engineering Manager to join our team at Syntricate Technologies. As a key member of our organization, you will be responsible for leading our QA team and managing testing processes.The ideal candidate will have a strong understanding of software development...

Description Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic manner. Lead and ensure project is in compliance with Software Quality Processes and within timelines. Review functional and technical specification documents. Serve as the single point of contact for the team to...

QA Automation Engineer (Must have: Playwright Exp) Location: Alpharetta GA Onsite Experience Required: 8-10 Years Client - Photon/Client $45/hr on W2 Need someone on our W2. No. of Positions -3 General Technical Skills, Knowledge and Qualifications Testing fundamentals a must have Experience working in Agile/Scrum environments using Rapid Software Testing...

QA Automation Engineer (Must have: Playwright Exp) Location: Alpharetta GA Onsite Experience Required: 8-10 Years Client - Photon/Client $45/hr on W2 Need someone on our W2. No. of Positions -3 General Technical Skills, Knowledge and Qualifications Testing fundamentals a must have Experience working in Agile/Scrum environments using Rapid Software Testing...

Kelly Services, Inc. - JobID: 39087215E2CF4E50B5981448F1D70FD1 [Call Center Representative] As a Call Center Representative at Kelly Services, Inc., you'll: Handle a high volume of inbound and outbound customer service calls; Enter conversations into a database to be followed up with; Get detailed information from customers to understand how you can assist...

About the RoleThis Call Center Agent position offers an exciting opportunity to work with a leading transportation company in the industry. As a key contact for our customers, you will be responsible for resolving issues, answering questions, and providing information on our services.If you have excellent communication skills, are able to work independently,...

Job DescriptionSaxon Global is seeking an experienced Automation QA Engineer to join our team in Alpharetta, GA. As a key member of our Quality Engineering team, you will play a critical role in driving testing efficiency and delivering high-quality software products.About the RoleWe are looking for a skilled Automation QA Engineer who can develop, execute,...

We are seeking a highly skilled Senior Software Test Engineer to join our team at Syntricate Technologies. This is an exceptional opportunity for a seasoned professional to lead our QA efforts and drive the development of high-quality software products.In this role, you will be responsible for leading QA teams and managing testing processes to ensure that...