Contact Center Representative
2 months ago
Job Description:
We are a fast-growing dental practice with over 24 pediatric offices and 16 orthodontic offices across four states. As a Contact Center Representative, you will be the first point of contact for parents and patients, responsible for handling inbound and outbound customer inquiries and ensuring prompt and professional resolution. Your primary tasks will include responding to phone calls and emails, scheduling appointments, entering detailed notes into our patient management system, and educating patients about our services and protocols. You will also contribute to enhancing the overall customer experience through innovative approaches. The ability to multitask, navigate multiple screens and systems efficiently, and provide accurate patient information is essential. Additional responsibilities may be assigned as needed.
Our Ideal Candidate:
- Organized and team oriented.
- Bubbly personality and adaptable to changes.
- Able to provide superb customer service over the phone.
- Possesses professionalism, patience, and a "people-first" attitude.
- Fast and efficient without compromising quality.
- High school diploma required.
- 1 year of call center experience within the last 3 years (REQUIRED)
- Dental experience with Denticon is a huge PLUS
- Excellent customer service and interpersonal skills
- Ability to adapt to change and work under pressure
- Clear and professional communication skills, both verbal and written
- Detail-oriented, problem-solving capabilities, and organizational skills
- Flexible schedule availability, including high demand days
- Quick learner, comfortable with technology, and adaptability to changing environments.
- Motivated to be a consistent performer.
- Familiarity with complex or multi-line phone systems
- Comfortable working in fast-paced environments
- Computer literacy is required.
- Medical, Dental, Vision, and Life insurance, and other voluntary benefits for full-time employees
- Pay incentives, including a performance-based bonus system.
- Paid training
- Biweekly pay on Fridays
- 401(k) with HSA/FSA options
- Paid holidays and PTO for full-time employees
- Flexible scheduling
- While working remotely, team members must adhere to all the conditions and policies of ODP regardless of location.
- Remote team members are expected to be available and communicative during scheduled work hours.
- Team members must maintain a quiet and distraction-free workspace and maintain all equipment necessary for their job.
- The performance metrics used in the office will be applied to those working remotely as well.
- During regular work hours, team members must be working and accessible. Any correspondence or phone calls/messages must be answered in a timely matter.
-
Senior Contact Center Supervisor
3 days ago
Alpharetta, Georgia, United States RELX Group Full timeThis Senior Contact Center Supervisor role is a great opportunity to join our dynamic team at LexisNexis Risk Solutions. We offer a hybrid work arrangement, requiring 2-3 days per week in the office. The successful candidate will be responsible for managing various queues and assigning daily tasks for assigned staff, while monitoring and ensuring accuracy of...
-
Call Center Representative
2 months ago
Alpharetta, United States Kelly Services, Inc. Full timeKelly Professional & Industrial has the perfect call center opportunity for you! We are searching for Call Center Representatives to work in Alpharetta, GA. Join us and take advantage of this great opportunity! Well be here every step of the way to Call Center, Representative, Customer Service, Retail, Staffing
-
Cloud Contact Center Solutions Architect
4 days ago
Alpharetta, GA, United States Diverse Lynx Full timeDiverse Lynx LLC is an Equal Employment Opportunity employer.We promote and support a diverse workforce across all levels in the company.Award-winning cloud-based contact center solutions are at the forefront of our business. We're seeking a skilled Genesys Cloud Developer/IVR Developer to design and implement cloud-based contact center solutions using...
-
Customer Service Representative
7 days ago
Alpharetta, United States Kroger Full timeJob OverviewWe are seeking a highly motivated Customer Service Representative to join our team at the fuel center. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.About the RoleProvide excellent customer service by assisting customers with their needs and...
-
Customer Service Representative
2 weeks ago
Alpharetta, United States Capitol Wholesale Fence Company, Inc Full timeThe Customer Service Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service representative is the primary internal customer point of contact for service, information regarding products, and...
-
Healthcare Sales or Recruiting Representative
3 weeks ago
alpharetta, United States LocumTenens.com Full timeLocumTenens.com was just named #5 on AJC's Top Workplaces in Atlanta!Patients need doctors and we find them! We seek a highly motivated and competitive sales professional to join our sales and recruiting team.Day in the Life of the Account Representative - Sales Position:In this role, you will be responsible for contacting prospective clients to drive new...
-
Healthcare Sales or Recruiting Representative
2 months ago
Alpharetta, United States LocumTenens.com Full timeLocumTenens.com was just named #5 on AJC's Top Workplaces in Atlanta!Patients need doctors and we find them! We seek a highly motivated and competitive sales professional to join our sales and recruiting team.Day in the Life of the Account Representative - Sales Position:In this role, you will be responsible for contacting prospective clients to drive new...
-
Contract Center QA Lead
1 week ago
Alpharetta, United States SysMind Tech Full timeRole: Contact Center QA Location: Alpharetta, GA Experience in Contact Center Testing using IVR, Cyara Automation, CRM testing using Salesforce, Agile Way of Working, Genesys / Genesys cloud. Must Have Skills: Good knowledge of Contact Center Domain. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX. Hands-on knowledge on automating IVR...
-
Insurance Sales Representative
3 days ago
Alpharetta, United States Lauger Insurance Agency Inc Full timeWe are seeking an ambitious individual to join our team as a Sales Representative. This role offers an exciting opportunity to grow your career and increase your earning potential.As a Sales Representative, you will be responsible for presenting and selling insurance products and services to new and existing customers. You will prospect and contact potential...
-
Seasonal Beauty Representative
1 week ago
Alpharetta, United States Ulta Beauty Full timeJob OverviewUlta Beauty is seeking a talented Seasonal Beauty Representative to join our team at 3630 Peachtree Parkway, Unit 102.About the JobSalary Range: $15-$18 per hour. This hourly wage is an estimate based on the job requirements and location.As a Seasonal Beauty Representative, you will be responsible for providing exceptional customer service and...
-
Insurance Sales Representative
4 days ago
Alpharetta, United States Lauger Insurance Agency Inc Full timeGrow Your Career with UsWe are seeking a highly motivated Insurance Sales Representative to join our team at Lauger Insurance Agency Inc in Milton, Georgia. As a top-performing agency, we offer excellent growth opportunities and a dynamic work environment.Compensation: The estimated salary for this role is $60,000 - $70,000 per year, with uncapped...
-
Customer Service Representative- Temp P/T
7 days ago
Alpharetta, United States City of Alpharetta Georgia Full timeInformation - - This position will be based at the Adult Activity Center. - - Under general direction of Recreation Center staff, performs a variety of office support and clerical duties of a general and specialized nature for an assigned Center; r Customer Service Representative, Customer Service, Representative, Operations, Staff, Processing, Retail
-
Customer Care Representative
4 weeks ago
Alpharetta, United States PrideStaff Full timeCustomer Care RepresentativeShifts: 12pm - 8pm - Monday - Friday or Saturday - Wednesday Pay Rate: $18/hour Experience: Previous experience in similar work environment. Customer Care Representative Job Summary: Respond to customer inquiries via phone and email correspondence. Resolve customer concerns and complaints in a timely and efficient manner....
-
Critical Facility Engineer
4 weeks ago
Alpharetta, United States Fiserv Full timeCalling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay...
-
Customer Service Representative
4 weeks ago
Alpharetta, United States EOTM - Partners Professional Full timeJob DescriptionJob DescriptionA large distribution center, located in Alpharetta, Ga off of Windward Pkwy, who specializes in seasonal items is seeking (2) Customer Service Representatives during their busy season through December. If you are not working and need a job immediately, please send your resume ASAP. Mon- Fri 8am to 5pm Some OT and Some weekend...
-
Sales Development Representative
3 weeks ago
alpharetta, United States Kahua Full timePosition DescriptionPosition: Sales Development RepresentativeDepartment: Sales Location: Alpharetta, GAReports to: Sales Development Representative ManagerJob Scope and Accountabilities The Sales Development Representative (SDR) position at Kahua serves as an integral function for both the Marketing and Sales organizations. As such, this role is critical to...
-
Sales Development Representative
3 weeks ago
alpharetta, United States Kahua Full timePosition DescriptionPosition: Sales Development RepresentativeDepartment: Sales Location: Alpharetta, GAReports to: Sales Development Representative ManagerJob Scope and Accountabilities The Sales Development Representative (SDR) position at Kahua serves as an integral function for both the Marketing and Sales organizations. As such, this role is critical to...
-
Sales Development Representative
3 weeks ago
Alpharetta, United States Kahua Full timePosition DescriptionPosition: Sales Development RepresentativeDepartment: Sales Location: Alpharetta, GAReports to: Sales Development Representative ManagerJob Scope and Accountabilities The Sales Development Representative (SDR) position at Kahua serves as an integral function for both the Marketing and Sales organizations. As such, this role is critical to...
-
Customer Service Representative
1 week ago
Alpharetta, United States InterSources Full timeJob Title: Customer Service Representative Location: Alpharetta, G Duration: 6 Months Shift : 8:00am to 5:00pm Job Description: The position is a part of the Domestic Service Center who processes orders for a wide variety of customers. Their primary responsibilities include nswering inbound calls resulting in Order Entry, Order Management and...
-
Customer Service Representative
3 days ago
alpharetta, United States Atlanta Divorce Law Group Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Atlanta Divorce Law Group. As a key member of our intake team, you will play a vital role in delivering exceptional customer service to our clients.About the Role:Provide top-notch customer service to our clients...