
Quality Assurance Expert
3 weeks ago
The Quality Assurance Expert - Contact Center role at SysMind Tech is a challenging and rewarding position that requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. As a member of our Contact Center team, you will be responsible for developing and executing comprehensive test plans, collaborating with cross-functional teams, analyzing and reporting on test results, and continuously improving testing processes and methodologies.
">Responsibilities:
">- ">
- Develop and execute comprehensive test plans for Contact Center scenarios">
- Collaborate with cross-functional teams to identify and prioritize testing requirements">
- Analyze and report on test results to inform business decisions">
- Continuously improve testing processes and methodologies to enhance quality and efficiency">
Requirements:
">- ">
- 5+ years of experience in Contact Center Testing with a focus on IVR, CRM, and Genesys/Genesys Cloud">
- Proven track record of delivering high-quality results in a fast-paced environment">
- Strong knowledge of SQL queries and ability to write complex queries">
- Familiarity with Cyara Automation tool and experience in automating IVR flows">
- Excellent communication and collaboration skills">
- Bachelor's degree in Computer Science or related field">
Salary Range: $100,000 - $130,000 per year
About SysMind Tech:
">SysMind Tech is a leading provider of innovative technology solutions, dedicated to delivering exceptional customer experiences through our cutting-edge Contact Center services. Our team is passionate about driving excellence and pushing the boundaries of what is possible in the industry.
We Offer:
">- ">
- A competitive salary and benefits package">
- A dynamic and supportive work environment">
- Ongoing training and development opportunities">
- The chance to work with a talented team of professionals">
Join Our Team:
">At SysMind Tech, we are committed to fostering a culture of innovation, excellence, and teamwork. If you are a motivated and experienced Quality Assurance professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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