Fitness Club Customer Service Associate
3 weeks ago
The Member Services Representative plays a vital role in creating a welcoming atmosphere for club members and staff. This position requires exceptional customer service skills, with a focus on delivering outstanding experiences to ensure member satisfaction.
Responsibilities:
- Deliver exceptional customer service to members and guests
- Assist with membership sales, retail product sales, and tanning services
- Promote membership benefits, including group fitness classes, small group training, and childcare
- Check-in members and resolve any issues that may arise
- Answer phone calls in a professional and courteous manner
- Communicate special events to members and guests
Requirements:
- 1 year of experience in a service-oriented position
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills
- Strong customer service orientation
- CPR/AED certification (can be obtained within 30 days)
Compensation: $12-$14/hour + Commission
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