Fitness Club Customer Service Associate

3 weeks ago


League City, Texas, United States Crunch Fitness Full time
Overview of the Role

The Member Services Representative plays a vital role in creating a welcoming atmosphere for club members and staff. This position requires exceptional customer service skills, with a focus on delivering outstanding experiences to ensure member satisfaction.

Responsibilities:

  • Deliver exceptional customer service to members and guests
  • Assist with membership sales, retail product sales, and tanning services
  • Promote membership benefits, including group fitness classes, small group training, and childcare
  • Check-in members and resolve any issues that may arise
  • Answer phone calls in a professional and courteous manner
  • Communicate special events to members and guests

Requirements:

  • 1 year of experience in a service-oriented position
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills
  • Strong customer service orientation
  • CPR/AED certification (can be obtained within 30 days)

Compensation: $12-$14/hour + Commission



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