Customer Service Representative

3 weeks ago


League City, Texas, United States Crunch Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. The ideal candidate will provide exceptional service to our members and guests, ensuring a warm and welcoming environment at Crunch Fitness - Undefeated Tribe.

About the Role

This is an excellent opportunity for someone who is passionate about fitness and delivering outstanding customer experiences. As a Member Services Representative, you will be responsible for:

  • Greeting all members and guests with a smile and enthusiasm, consistently demonstrating member engagement dials
  • Assisting with membership, retail, and tanning product sales
  • Promoting membership privileges, including tanning, group fitness, small group training, and childcare
  • Delivering on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
  • Checking in all members and guests in accordance with company procedures, resolving any member check-in issues
  • Answering phones in a courteous, helpful, professional manner
  • Communicating special events to members and guests
  • Facilitating member requests or forwarding to a manager
  • Maintaining a professional and courteous disposition
Requirements

To succeed in this role, you will need:

  • At least 1 year of experience in a service-oriented position
  • The ability to communicate effectively and demonstrate proficiency in reading and writing skills
  • Strong customer service orientation
  • CPR/AED certification (obtainable within 30 days of hire)
Benefits

We offer a competitive compensation package, including:

  • $12-14/hour + commission
  • PTO
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions
  • Basic Life and AD&D
  • HSA
  • Short-term disability
  • Free gym membership


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