Pastry Operations Manager
4 days ago
Sweet Treets Bakery is a renowned bakery in Austin, TX, known for its exquisite pastries and exceptional customer service. As a respected player in the industry, we're looking for a skilled Pasty Operations Manager to join our team.
The ideal candidate will have experience in managing daily bakery operations, overseeing labor hours, and coordinating orders. A strong understanding of inventory management, cash handling, and order forecasting is essential for this role. The successful candidate will also possess excellent communication and leadership skills, with the ability to motivate and train staff members. If you're passionate about delivering high-quality baked goods and providing outstanding customer service, we encourage you to apply for this exciting opportunity.
Job Responsibilities
- Order Forecasting and Coordination: Oversee labor hours, revenue forecasting for wedding cake and pastry orders, schedule and coordinate deliveries
- Communication and Management: Handle main inbox, respond to custom estimate inquiries, update order details, manage online orders via Square
- Financial Responsibilities: Invoicing customers for custom orders, process payments using Square, manage inventory for boxes and other production items
- Marketing and Design: Utilize Canva for designing marketing materials, manage social media accounts
- Wholesale Coordination: Maintain existing wholesale relationships, including order updates, invoicing, and delivery arrangements
- Team Leadership and Training: Ensure clear communication across departments, train employees as needed, provide feedback and maintain a clean environment
- Operational Responsibilities: Open and close the store front, adhere to operational procedures, greet and assist customers, answer phones and messages promptly
- Delivery and Decoration: Assist with deliveries, either possess or be willing to learn cupcake frosting/decorating skills
- Customer Service: Handle customer complaints, ensure overall satisfaction
Requirements
- 2+ years of experience in event and order management
- Strong communication and leadership skills
- Experience with inventory management, cash handling, and order forecasting
- Proficiency in design tools like Canva and social media platforms
- Ability to multitask and prioritize tasks effectively
Benefits
- Competitive salary range $20-$24/hour
- 1 week PTO annually, dental and medical available through Aflac
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