Field Operations Trainer

4 weeks ago


Brooklyn, New York, United States Wave Full time
Job Summary

We are seeking a highly skilled and experienced Field Operations Trainer to join our team. As a Field Operations Trainer, you will be responsible for delivering learning curriculums and programs that include new hire and skill enhancement training to Field Operations Employees.

Key Responsibilities
  • Develop and deliver training programs that meet the needs of Field Operations Employees, including training across all three product lines, data, and operational training.
  • Consult with business clients and assume a leadership role within the training team when those in authority are unavailable.
  • Use technical expertise and advanced training skills to deliver complex subject matter across all product lines as opportunities arise.
  • Train from introductory to higher levels, including classroom instruction, team meeting trainings, web-based training, train the trainer sessions, online learning, hands-on labs, and peer-to-peer coaching.
  • Supervise employees during training, including role modeling core competences, skills, and behaviors of a company leader, tracking attendance, addressing inappropriate behavior, and documenting performance.
  • Provide training on safety topics, including certification/qualification of employee skills and safety practices.
  • Perform all administrative duties associated with conducting training, including conducting pre-training prep work, administering learning schedules and calendars, maintaining participant records, and performing required data entry using the Learning Management System.
  • Evaluate learning, up to and including behavior change/performance improvement on the job, and provide feedback to learners and their managers.
  • Act as a Subject Matter Expert (SME) to assist the Field Operations Learning Services team with revisions to existing courseware.
  • Participate in task forces, committees, and/or team meetings, and manage projects to drive and execute project plans of key business initiatives.
Requirements
  • Bachelor's Degree or equivalent combination of training and/or work experience.
  • Four (4) years of training delivery work experience at a professional level or equivalent.
  • Two (2) years of experience as a Field Technical and Safety Trainer or equivalent.
  • Three (3) years of experience in FT VI, MT III, CC III, or FibT II preferred.
Certifications and Licenses
  • Successful completion of all NCTI/SCTE coursework associated with FT V-VI, MT I-III, CC I-III, & FibT I-II.
  • Successful completion of all applicable Field Assessments (proctored).
What We Offer

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $55,000.00 and $105,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.



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