Retail Sales Specialist

1 week ago


New York, New York, United States Met Opera Full time

Retail Sales Specialist

Join a prestigious organization where you will play a vital role in achieving sales targets while delivering outstanding customer experiences. As a Retail Sales Specialist, you will assist patrons with their purchases and inquiries, whether in-store or through online services. Your engaging personality and extensive product knowledge will help create a memorable experience for every visitor.

Key Responsibilities:

  • Drive sales across diverse product categories.
  • Implement effective up-selling and cross-selling techniques.
  • Build relationships with high-end customers, fostering sales and membership opportunities.
  • Deliver exceptional, thoughtful customer service.
  • Maintain an in-depth understanding of product offerings and promotional activities.
  • Ensure visual merchandising standards are met, including accurate signage and displays.
  • Restock and organize merchandise on the sales floor.
  • Keep the sales area and stockroom orderly and well-maintained.
  • Process transactions accurately and efficiently.
  • Stay informed about ongoing productions and events.
  • Adhere to company policies and procedures.
  • Assist in training new team members as needed.
  • Communicate effectively with customers and colleagues.
  • Fulfill scheduled shifts or arrange for coverage as necessary.
  • Perform additional retail duties as assigned, including administrative tasks and inventory management.

Qualifications and Skills:

  • Proven sales abilities.
  • Strong numerical skills with a grasp of retail mathematics.
  • A passion for the arts, particularly opera, with knowledge of composers and performances.
  • Professional and approachable demeanor.
  • Previous retail experience, especially in luxury or music sectors, is preferred.
  • Excellent customer service and communication skills.
  • Strong written communication abilities.

Physical Requirements:

  • Must be fully vaccinated as per organizational policy.
  • Ability to work in a dynamic retail environment.
  • Flexibility in scheduling is essential.
  • Capability to lift items weighing up to 25 lbs.

Diversity Commitment:

The organization values diversity and is committed to building a workforce that reflects the communities it serves. We are an equal opportunity employer, ensuring a respectful environment where all applicants and employees are treated fairly, regardless of their background.



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