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Membership Sales Ambassador

2 months ago

Saint Johns, United States BJ's Wholesale Club Full time

About BJ's Wholesale Club

BJ's Wholesale Club is a leading membership-based retailer offering a wide range of products and services to its members. As a Sales and Service Representative, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Member Engagement
    • Deliver personalized service to members, addressing their needs and concerns in a timely and professional manner.
    • Upsell and cross-sell membership programs, services, and products to increase sales and revenue.
  • Product Knowledge
    • Stay up-to-date on product offerings, promotions, and pricing to provide accurate information to members.
    • Assist members with product inquiries, returns, and exchanges.
  • Team Collaboration
    • Work closely with colleagues to achieve sales goals and provide exceptional customer service.
    • Participate in training and development programs to enhance product knowledge and sales skills.
  • Operational Excellence
    • Ensure accurate and efficient processing of transactions, including sales, returns, and exchanges.
    • Maintain a clean and organized store environment, adhering to BJ's standards.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; prior sales or customer service experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and meet sales targets.
    • Basic math skills and accuracy with handling cash and operating a point-of-sale system.

Working Conditions

  • Most of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
  • Occasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.