Airport Operations Manager

1 day ago


Syracuse, New York, United States Hertz Full time
Airport Operations Manager Job Description

The Airport Operations Manager plays a crucial role in ensuring the smooth operation of our airport locations. As a key member of our team, you will be responsible for directing the activities of frontline employees, including customer service representatives, and overseeing the overall performance of our airport operations.

Key Responsibilities:
  • Lead and support processes to meet and exceed customer expectations
  • Resolves customer issues and ensures a positive customer experience
  • Pro-actively drive the sales process to create a dynamic, customer-focused zone commercial organization
  • Champions productivity improvements through employee involvement and accountability
  • Engages in effective communication plans to build employee engagement and achieve business results
  • Conducts performance evaluations and manages the airport and assigned locations/geographic areas when the General Manager is not present
Requirements:
  • High School Diploma required; Bachelor's Degree preferred
  • 1-3 Years prior experience of customer service or operations, according to specific job duties
  • Experience in car rental, hospitality, or tourism a plus
  • Results orientation, ability to direct and motivate teams, and ability to work effectively with Senior leaders
About Hertz:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. We are committed to championing and celebrating a culture of diversity and inclusion.



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