Customer Service Representative

2 weeks ago


Pompano Beach, Florida, United States Insight Global Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our logistics and supply chain operations, you will play a critical role in ensuring exceptional customer experiences.

Key Responsibilities
  • Provide top-notch customer service via phone and email, resolving issues and concerns in a timely and professional manner.
  • Collaborate with customers, business partners, and drivers to ensure seamless delivery and meet customer commitments.
  • Monitor delivery routes and process changes or cancellations to delivery orders.
  • Diagnose and resolve problems or issues in a calm and professional manner.
Requirements
  • Past customer service experience within the logistics or supply chain industry.
  • Proficiency in Microsoft Office programs, including MS Project, Word, Excel, and PowerPoint.
  • Bilingual in Spanish and English.
  • 1-year related experience, preferably in a call center environment.
  • Strong customer service skills and ability to satisfactorily resolve issues.
  • Solid ability to multitask with exceptional organizational skills.
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations.
About Us

Insight Global is a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

We are dedicated to providing a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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