Cloud Support Engineer

4 weeks ago


Herndon, Virginia, United States Amazon Full time
Job Summary

As a Cloud Support Engineer at Amazon, you will be part of a global team that provides technical support to our customers and internal teams. You will be responsible for solving complex customer issues, driving process improvements, and working closely with internal teams to deliver exceptional support experiences.

Key Responsibilities
  • Solve customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
  • Drive initiatives to improve support-related processes and customer experiences, including creating tutorials, how-to videos, and technical articles.
  • Provide feedback to internal teams on how to improve our services and work on critical, complex customer problems that span multiple AWS services.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

AWS Support Engineering is a customer-facing global organization that operates on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

Basic Qualifications
  • Experience troubleshooting and debugging technical systems.
  • 1+ years of software development or 1+ years of technical support experience.
  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field, or equivalent experience.
Preferred Qualifications
  • Understanding of distributed computing environments.
  • Exposure to serverless technologies, mobile and messaging technologies, or AI-related technologies.
  • Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.


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