Healthcare Operations Manager

5 days ago


Raleigh, North Carolina, United States American Family Care Raleigh Brier Creek Full time

Job Title: Healthcare Operations Manager

Location: American Family Care Raleigh Brier Creek

Estimated Salary: $55,000 - $65,000 per year

We are seeking an experienced Healthcare Operations Manager to join our team at American Family Care Raleigh Brier Creek. The successful candidate will be responsible for managing the day-to-day operations of our urgent care clinic, ensuring high-quality patient care and excellent customer service.

Job Summary

The Healthcare Operations Manager will oversee all non-physician staff, including front office medical receptionists, medical assistants, and x-ray technicians. This individual will also partner with the Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered.

Responsibilities
  • Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
  • Supervise, evaluate, and execute performance evaluations of non-provider staff
  • Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
  • Ensure staff compliance with company policies and procedures and state and federal rules and regulations
  • Lead and organize staff meetings, daily huddles, and in-service programs
  • Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
  • Ensure compliance with front office procedures and accuracy of financial transactions
  • Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
  • Monitor various key performance indicators and put programs in place for continual improvement


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