Current jobs related to Admissions Director - Hemet, California - Devonshire Care Center

Devonshire Care Center is seeking a highly skilled Admissions Director to join our team. As an Admissions Director, you will play a crucial role in managing the center's customer flow process, including referrals and admissions, community sales, referral management, and admission sign-in. You will work closely with the center's interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center.

• Assess inquiries and respond to referrers based on protocol, communicate admission decision, and ensure a positive admission experience for customers and families.
• Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals, and notify Administrator, RDSM, and CareLine Manager of barriers.
• Coordinate tours and sales process with customers, families, and referrers, either personally or through Admissions Designee.
• Conduct follow-up on all inquiries that have not yet been converted to admissions.
• Identify, train, and schedule the Center Admissions Team.
• Ensure proper completion, signing, and distribution of paperwork in accordance with Admission Sign-In policy and procedure.
• Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit.
• Ensure comprehensive and accurate gathering and documentation of customer data in PCC, which will enhance appropriate placement and coordination within a HealthCare Center.
• Maintain thorough knowledge of medical, social, and financial information relating to Elder Care.
• Work with Administrator/Regional Director of Sales and Marketing and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings.
• Review performance statistics, including customer flow, pending and lost inquiries, denials, hospital discharges, and sales activity.
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing, and maintaining contact with physicians, social workers, discharge planners, as it relates to individual center as well as center cluster.
• Stay abreast of services available within the center and throughout Health Care to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care setting within HealthCare.
• Develop and implement long-range and short-term sales plans.
• Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources.

• Minimum of three (3) years' experience in a healthcare setting.
• Ability to adjust work schedule based on centers' business needs, specifically incoming admissions.

• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations.
• Microsoft Office: 1 year.
• Customer service: 1 year.

Devonshire Care Center believes in cultivating a family culture and thrives on person-centered care. We are committed to providing compassionate, quality care that focuses on the unique needs of our residents and families. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.