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Senior Program Manager, Item Financing Solutions

2 months ago

Seattle, Washington, United States Amazon Full time
Senior Program Manager, Item Financing Solutions

Are you a seasoned Program Manager with a passion for driving innovation in financial services? In this role, you will spearhead initiatives that significantly enhance the customer experience and contribute to the overall success of Amazon.

About Amazon Payment Products
Amazon Payment Products is at the forefront of developing and managing Amazon-branded payment and financial services globally. Our portfolio is expanding rapidly, and we are consistently introducing new, market-leading features to improve the customer journey.

Role Overview
The Item Level Financing (ILF) team plays a crucial role in providing customers with diverse financing options for their shopping carts. This area presents complex challenges that require innovative solutions to address significant customer needs.

Key Responsibilities
  • Lead the delivery of intricate and ambiguous customer-facing programs, collaborating across various teams and organizations within Amazon and with external partners.
  • Partner with product management and engineering teams to define technical specifications and requirements.
  • Create comprehensive technical solution documents for identified problem areas as necessary.
  • Oversee the entire program management lifecycle, from planning to launch, including risk management, requirements gathering, change management, and stakeholder engagement.
  • Develop and maintain reporting structures for your areas of responsibility, implementing new reporting mechanisms when required.
  • Work closely with project stakeholders across multiple business and technical teams to define and achieve agreed-upon milestones, proactively managing potential bottlenecks and trade-offs.
  • Foster a culture of continuous improvement within the team to maximize productivity.
  • Establish, manage, and report on program goals, performance metrics, and efficiency to a variety of stakeholders across different technical domains.
Basic Qualifications
  • 5+ years of experience in technical product or program management.
  • 7+ years of direct experience working with engineering teams.
  • 3+ years of software development experience.
  • 5+ years of experience in technical program management with software engineering teams.
  • Proven experience managing programs across cross-functional teams, building processes, and coordinating release schedules.
Preferred Qualifications
  • 5+ years of experience in project management disciplines, including scope, schedule, budget, quality, risk, and critical path management.
  • Experience managing projects across cross-functional teams, establishing sustainable processes, and coordinating release schedules.
  • Proficiency in defining KPIs and SLAs to drive multimillion-dollar business outcomes and reporting to senior leadership.

Amazon's Commitment
Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.