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Assistant General Manager V
2 months ago
About the Role:
The Assistant General Manager for Resort Operations serves as a key support to the General Manager, driving the development and execution of resort operations while maintaining the highest standards of service excellence. This role oversees the daily operation of all resort departments, including Guest Services, Housekeeping, and Maintenance, ensuring seamless guest experiences and exceptional service delivery.
Key Responsibilities:
- Develop and execute strategic plans to drive resort operations and improve service standards.
- Oversee financial aspects of the resort, including budgeting, forecasting, and variance analysis.
- Build and maintain strong relationships with guests, associates, sales teams, vendors, and board members.
- Ensure compliance with internal audit standards and maintain a strong working knowledge of HOA relationships.
- Identify process improvements and best practices, and execute strategic goals and team plans.
- Attract, coach, train, and retain talent by engaging and developing others.
- Partner with Human Resources to minimize employee relations issues and exposure to litigation.
Requirements:
- Proven strong leadership ability and understanding of management approaches.
- Working knowledge of Housekeeping, Front Desk, Maintenance, and F&B departments.
- Proficiency in MS Word, Excel, and PowerPoint.
- 3-5 years of property, vacation ownership, or hotel management experience required with mixed discipline.
- Exhibit working knowledge of standards and documents for HOA, understand governing statutes, and board meeting procedures.
What We Offer:
- A diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.
- Flexible spending accounts, life and accident coverage, disability, and 401k with employer match (subject to eligibility requirements).
- Wellness program, Employee Assistance Program, and voluntary income protection benefits.
About Us:
Hospitality is at the heart of all we do at Travel + Leisure Co. We deliver excellence, take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
