Resolution Team Supervisor

2 weeks ago


Bolingbrook, Illinois, United States Best Buy Full time

Resolution Team Supervisor (Remote) - Job Overview

Position Summary

The Resolution Team Supervisor plays a pivotal role in ensuring that Best Buy maintains its reputation as a premier destination for technology products and services. This leadership position oversees the operations of the Large Product Fulfillment Resolution team, focusing on delivering exceptional customer experiences.

Key Responsibilities

  • Foster a positive customer journey by establishing strong relationships and offering tailored solutions.
  • Enhance team performance through effective coaching and nurturing a culture of continuous engagement and professional growth.
  • Lead initiatives in talent acquisition, development planning, and performance assessment.
  • Implement business processes and devise solutions for diverse and complex challenges, exercising autonomy in setting objectives and strategies.
  • Manage resources and information effectively to support daily operational activities.
  • Collaborate across departments to identify future process improvements, system upgrades, and efficiency enhancements, providing valuable insights and recommendations.
  • Analyze performance data to derive insights and propose actionable recommendations.
  • Utilize organizational knowledge and professional networks to access critical information, resolve issues, and enhance functional areas.
  • May require occasional travel to fulfill job responsibilities.
  • Develop team schedules to ensure adequate staffing for operational needs.

Basic Qualifications

  • A minimum of 3 years of experience in supervising or managing large teams.
  • At least 4 years of experience in technical services, customer service, call center operations, retail, or related fields.
  • Proven ability to effectively mentor and develop team members.
  • Strong problem-solving capabilities and strategic thinking skills.
  • Demonstrated ability to drive performance and enhance business outcomes.

Preferred Qualifications

  • Familiarity with call center systems, tools, and technologies.

At Best Buy, we are committed to creating an inclusive environment where every employee feels valued and empowered to contribute to our mission. We embrace diversity and strive to reflect the communities we serve.



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