Hotel Ambassador

**Overview of the Role:**

The Front Desk Agent is a vital member of our team at J Street Management CA LLC, responsible for delivering exceptional guest experiences, managing front desk operations, and contributing to a positive and productive work environment.

Responsibilities Include:

• Register guests and assign rooms while accommodating special requests whenever possible.
• Assist in pre-registration and blocking of rooms for reservations coming in.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Empower guests with quick, efficient, and courteous problem-solving skills.
• Understand room status and room status tracking.
• Know room locations, types of rooms available, and room rates.
• Use suggestive selling techniques to sell rooms and promote other hotel services.
• Communicate with housekeeping and maintenance to ensure room availability according to forecast.
• Receive information from the previous shift and pass on pertinent details to the oncoming shift.
• Wear the proper uniform and name badge at all times.
• Possess a working knowledge of the reservations department, take same-day reservations and future reservations when necessary, and know cancellation procedures.
• Possess guest check-out procedures.
• Post and file all charges to guest, master, and city ledger accounts.
• Follow procedures for issuing and closing safe deposit boxes.
• Use proper telephone etiquette and answer the phone within three rings.
• Use proper mail, package, and message handling procedures.
• Report any unusual occurrences or requests to the Front Office Manager or MOD on duty.
• Know all safety and emergency procedures and be aware of accident prevention policies.
• Maintain the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Attend department meetings when scheduled.
• Know how to use front office equipment.
• Work closely with all departments within the hotel.
• Speak to every employee and guest you come into contact with.
• Perform or coordinate other tasks as assigned by the Front Office Manager.
• Exemplify the Forbes Hamilton Standards of Excellence.