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Lead Dispatcher

2 months ago

Fort Worth, Texas, United States ECS Limited Full time

Job Title: Lead Dispatcher

Job Summary: ECS Limited is seeking a highly skilled and experienced Lead Dispatcher to join our team in Ft. Worth, TX. As a key member of our operations team, you will be responsible for leading daily activities and assignments of the dispatch staff, ensuring that dispatcher services meet operational requirements and follow standard operating procedures.

Responsibilities:

  • Lead daily activities and assignments of the dispatch staff.
  • Ensure dispatcher services meet operational requirements and follow standard operating procedures.
  • Provide guidance and leadership to all dispatchers on assigned shift.
  • Provide and/or oversee training of dispatch staff as needed.
  • Interact with NLECC Communications Center Operations Specialist (CCOS) personnel and report directly to the Supplier's Site Manager.

Requirements:

  • Possess a high school diploma or General Educational Development (GED) diploma.
  • Be a citizen of the United States of America per contract.
  • Be 18 years of age or older.
  • Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
  • Be able to sit for an extended period of time while monitoring multiple computer monitors.
  • Be able to maintain professionalism under highly stressful situations.
  • Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
  • Be able to write reports, and document events in a concise and accurate manner.
  • Be able to speak the English language clearly and fluently.
  • Be able to provide quality customer service while communicating with internal and external parties.
  • Be able to hear ordinary telephone and radio conversations with either ear.
  • Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
  • Be able to type a minimum of 45 words per minute (WPM).
  • Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).

Preferred Qualifications:

  • Prior experience with alarm monitoring and computer-aided dispatch (CAD) software.