Collector - Member Account Recovery Specialist
3 weeks ago
As a Collector at Vantage West Credit Union, you will play a critical role in managing delinquent member accounts through proactive and efficient collection efforts. This position requires strong communication and negotiation skills to bring accounts current and provide excellent quality service to all members.
Key Responsibilities:
- Place outbound calls to and accept incoming calls from members with delinquent loans or accounts.
- Identify opportunities for and negotiate payment arrangements to bring accounts current.
- Document all member contacts in the collection system and conduct applicable loan maintenance.
- Meet productivity and performance goals established by management.
- Locate members through skip tracing methods, internet research, references, and employment.
- Review and recommend repossession, foreclosure, referral to a collection agency, account closure, or assignment for lawsuit as needed.
- Act as liaison between the Credit Union and its attorneys, collection agencies, and other vendors.
- Resolve disputes and complaints from members seeking a solution that restores goodwill without placing the credit union at risk.
Requirements:
- High School diploma or equivalent required.
- 2 years of experience in collections, customer service, or sales in a call center environment.
- Ability to work at the Corporate office in Tucson and remotely.
- Availability: Monday-Friday, 8:00am-6:00pm, and rotating Saturdays from 9:00am-1:15pm.
- Spanish speaking skills a plus but not required.
Salary and Benefits:
This role offers a competitive salary of $24.60/hour, with opportunities for growth and development within the Credit Union. Equal Opportunity Employer Veterans Disabled.
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