Telecom Systems Analyst

1 week ago

Seattle, Washington, United States Expeditors Full time
Job Summary

The Telecom Systems Analyst is responsible for coordinating circuit moves, adds, and changes (MACs) of our organization's WAN circuits with service providers. This role serves as a liaison between network service providers and internal stakeholders, including networking staff, department leadership, and branch offices.

Key Responsibilities:

  • Analysis, planning, and coordination between network engineers and service providers
  • Build rapport with service providers and internal customers, maintaining relationships
  • Manage and hold service providers accountable to comply with company installation requirements
  • Work closely with service providers, network engineers, and local contacts to complete installations in a timely manner
  • Manage, monitor, and track circuit MACs through the implementation process
  • Provide pertinent order status daily and/or weekly to internal customers
  • Respond to engineer and GEO concerns throughout the installation process
  • Support management by handling customer concerns promptly using good judgment
  • Record and document Commissioning Letters, Quotes, Disconnect Requests, Renewal rates, and other critical documents
  • Participate in weekly and monthly service provider calls to provide status, urgency, or outstanding issues
  • Support internal procurement team in processing service provider invoices to ensure timely and accurate processing of payments
  • Research billing disputes

This position is on-site and will reside in the greater Seattle, WA area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Minimum Qualifications:

  • 5+ years of experience in Telecom
  • Experience implementing circuit moves, adds, and changes
  • Strong knowledge of Telecom Expense Management
  • Strong customer service and communication skills
  • Highly organized with exceptional follow-through abilities
  • High sense of attention to detail

Desired Qualifications:

  • Knowledge of network concepts and designs
  • Familiarity with hardware procurement and lifecycles
  • Familiarity with vendor contracts

Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

Benefits:

  • Paid vacation
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

Position is full-time (40 hours per week) Monday through Friday. Business professional dress code.

All your information will be kept confidential according to EEO Guidelines.

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