Customer Care Ambassadors at Beaver County YMCA

6 days ago


New Brighton, Pennsylvania, United States Beaver County YMCA Full time
Job Title: Member Service Representative
Job Type: Full-time
Location: Beaver County YMCA
About Us: The YMCA of Beaver County is a nonprofit organization dedicated to strengthening community through youth development, healthy living, and social responsibility. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind, and body for all.

Job Description:
The Member Service Representative is responsible for delivering high-quality, accurate, and compassionate service to every member, every time. This includes conducting tours, signing up new members, processing memberships, handling payments, and maintaining accurate records. The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a strong commitment to customer service.

Responsibilities:
* Conduct CAUSE Driven tours for prospective members and fill out tour cards if needed
* Adhere to all opening, middle, and closing shift procedures
* Sign up new members and renewals
* Send personalized Thank You cards to members after sign-up
* Process and deliver membership cards
* Be knowledgeable on membership rates, types, and discounts, and convey information to prospective members
* Take and receipt payments
* Enroll people for programs
* Maintain awareness and knowledge of all YMCA programs and schedules
* Handle situations, problems, issues, and complaints in a positive and professional manner
* Use Engage Software to create stronger connections with members
* Attend scheduled staff meetings

Qualifications:
To be successful in this role, you must have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and possess a strong commitment to customer service. You should also be knowledgeable about the YMCA's programs and services, including membership rates, discounts, and promotions.

Benefits:
As a Member Service Representative, you will enjoy a competitive hourly rate of $10.25, FREE YMCA Membership, and opportunities for growth and development within the organization.

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