Front Office Manager
3 days ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at the Courtyard Fayetteville Fort Bragg/Spring Lake. As a key member of our hotel operations team, you will be responsible for overseeing the front office functions, supervising staff, and ensuring exceptional customer service.
Key Responsibilities- Administer front office functions and supervise staff on a daily basis
- Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process
- Ensure guest and employee satisfaction and maximize the financial performance of the department
- Support management of the front desk team, utilizing interpersonal and communication skills to lead, influence, and encourage others
- Supervise and manage employees, establishing and maintaining open, collaborative relationships
- Monitor and support progress toward guest services and front desk goals, managing day-to-day operations to meet customer expectations
- Develop specific goals and plans to prioritize, organize, and accomplish work, handling complaints and resolving grievances and conflicts
- Participate in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
- High school diploma or equivalent required; degree in hospitality or related field preferred
- Minimum 2 years of experience in front office management or related role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and conflict resolution skills
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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