Front Office Manager

3 days ago


Spring Lake, North Carolina, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at the Courtyard Fayetteville Fort Bragg/Spring Lake. As a key member of our hotel operations team, you will be responsible for overseeing the front office functions, supervising staff, and ensuring exceptional customer service.

Key Responsibilities
  • Administer front office functions and supervise staff on a daily basis
  • Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process
  • Ensure guest and employee satisfaction and maximize the financial performance of the department
  • Support management of the front desk team, utilizing interpersonal and communication skills to lead, influence, and encourage others
  • Supervise and manage employees, establishing and maintaining open, collaborative relationships
  • Monitor and support progress toward guest services and front desk goals, managing day-to-day operations to meet customer expectations
  • Develop specific goals and plans to prioritize, organize, and accomplish work, handling complaints and resolving grievances and conflicts
  • Participate in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results
  • Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Minimum 2 years of experience in front office management or related role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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