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Guest Services Supervisor

2 months ago


Devils Lake, North Dakota, United States Sleep Inn & Suites Full time


We are seeking a dedicated Hotel Front Desk Manager who will ensure outstanding service, transforming every visitor into a loyal patron.

As the primary point of contact, you will greet guests upon arrival and oversee daily operations. Your role will involve managing personnel, engaging with guests, and upholding our commitment to exceptional customer satisfaction. If you possess a minimum of one year in the hospitality sector and are eager to take on a leadership role within a thriving team, we encourage you to consider this opportunity.

Key Responsibilities

  • Manage the front desk budget and procure necessary office supplies.
  • Oversee front desk functions, ensuring that customer service aligns with our high standards for guest satisfaction.
  • Supervise existing front desk personnel and recruit and train new staff to guarantee exemplary customer service and adherence to hotel policies.
  • Prepare occupancy reports and compile financial data for the general manager.
  • Engage with guests both in person and via phone, addressing inquiries and resolving any complaints.

Required Qualifications

  • A minimum of two years of experience in a front office management role, front desk, or a comparable position within the hospitality industry or a related field.
  • Strong management, communication, and multitasking abilities.
  • A high school diploma or equivalent certification (GED) is required.
  • Experience with bookkeeping and proficiency in MS Office is advantageous.
  • At least one year of prior experience in the hospitality industry.