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Lead Server

2 months ago

San Antonio, Texas, United States Pyramid Global Hospitality Full time

About the Role

The Lead Server is a key member of our hospitality team, responsible for ensuring the smooth operation of our food service department. As a Lead Server, you will be responsible for training and supervising our servers, providing exceptional service to our guests, and promoting our resort as the destination of choice.

Key Responsibilities

  • Maintain a consistently smooth-running operation, ensuring that all guests receive exceptional service.
  • Train new team members on step of service expectations, menu knowledge, and offerings.
  • Supervise and support all servers on their shift, expediting food orders and monitoring food quality and service levels.
  • Check daily boards for team side work assignments and special instructions, and communicate information to servers at round-up.
  • Assign sections fairly for each shift, and review reservation and special requests on Open Tables.
  • Log meal period details, including issues, well-dones, and instructions for the next shift.

Requirements

  • Must be at least 21 years of age.
  • Two years of server experience.
  • One year of supervisory experience.
  • Excellent communication and listening skills.
  • Professional appearance and demeanor.
  • Ability to work under pressure and in a fast-paced environment.
  • Ability to deal effectively with guests and associates, and resolve problems/conflicts in a diplomatic and tactful manner.
  • Passion for creating an exceptional experience for all guests.

About Us

Pyramid Global Hospitality is a company that values its employees, dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Our Culture

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Our company culture is built on the principles of teamwork, respect, and open communication, and we strive to create a work environment that is supportive, inclusive, and fun.