Customer Service Ambassador
1 week ago
The Customer Service Representative plays a vital role in establishing exceptional customer relationships and driving sales growth. This individual will be responsible for greeting customers, answering phone calls, and providing administrative support to ensure a seamless customer experience.
Key Responsibilities- Greet all walk-in customers in a professional and courteous manner.
- Answer and direct phone calls in a polite and cheerful manner.
- Ask for the sale and/or attempt to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
- Explain CARSTAR's repair process, including insurance claims processing, payment procedures, and repair techniques.
- Provide customers with CARSTAR's warranty information and educate them on the CSI/NPS survey.
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with the Office Manager.
- Collect and record payment for completed repairs.
- File repair order paperwork accurately or record in CARSTAR's management system.
- 2+ years of customer service experience required, preferably in a retail setting.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication, and negotiation skills.
- Able to relate well to a diverse customer base.
- Call center sales experience (or equivalent sales experience) preferred.
- Highly organized; ability to handle multiple concurrent assignments.
- Proficient with Microsoft Office and POS/management systems.
- Strong attention to details.
- Punctual and professional appearance.
- Ability to receive direction and work well with others.
- Valid drivers license and insurable driving record.
The Customer Service Representative will work in a fast-paced environment with exposure to paint, fumes, and particles. The individual must be able to stand, sit, and walk for extended periods and perform repetitive motions.
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