Customer Service Representative

3 days ago


Orange, California, United States Barker and Sons Plumbing Full time
Customer Service Advisor

We're seeking a highly motivated and enthusiastic customer service professional to provide exceptional experiences for our customers. As a key member of our team, you'll be responsible for delivering top-notch service, resolving issues, and exceeding customer expectations.

Key Responsibilities:
  • Create accurate records of customer interactions and follow up to ensure all questions have been answered.
  • Respond to customer inquiries, product and service questions, and customer complaints in a timely and professional manner.
  • Maintain high customer satisfaction levels by providing accurate information, resolving issues, and mitigating complaints.
  • Regularly meet with sales leads to receive the latest service and product knowledge.
  • Utilize scripts to handle difficult customer situations and escalate issues when necessary.
Requirements:
  • High school diploma or equivalent required.
  • Excellent active listening, interpersonal, and communication skills.
  • Previous experience in a customer-facing role.
What We Offer:
  • Hourly compensation.


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