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Medical Office Coordinator

3 months ago

Dothan, Alabama, United States Podiatry Health Center Full time
Job SummaryWe are seeking a highly organized and detail-oriented Medical Receptionist Scheduler to join our team at Podiatry Health Center. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our office.Responsibilities
  • Provide exceptional patient care by greeting patients, answering routine questions, scheduling appointments, and maintaining accurate records and accounts.
  • Utilize practice management software, patient portal, and appointment reminder systems to manage scheduling, interact with patients and providers, and update files and patient records.
  • Welcome patients and visitors in person or on the telephone and take detailed messages as needed.
  • Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Assist patients in filling out insurance forms and other patient records.
  • Keep patient appointments on schedule by notifying the provider of a patient's arrival.
  • Minimize patients' stress by maintaining a calm and orderly environment in the reception area.
  • Ensure availability of treatment information by filing and retrieving patient records.
  • Maintain patient accounts by obtaining, recording, and updating personal and financial information, in addition to verifying insurance coverage.
  • Obtain revenue by recording and updating financial information, recording and collecting patient charges.
  • Maintain business office inventory and equipment by checking stock to determine inventory levels, anticipating needed supplies, and overseeing the delivery of supplies.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Maintain operations by following policies and procedures, reporting needed changes.
  • Contribute to team effort by accomplishing related results as needed.
Requirements
  • Active listening and communication skills
  • Patient focus
  • Courtesy
  • Multi-tasking
  • Flexibility
  • Telephone skills
  • Customer service
  • Time management
  • Organization
  • Attention to detail
  • Scheduling
  • Computer skills and word processing
  • Knowledge of medical and insurance terms
Work EnvironmentOur office is a single-provider podiatry practice, and we are committed to providing exceptional patient care in a warm and welcoming environment. We are looking for a team player who is passionate about delivering outstanding patient service and is committed to maintaining a positive and productive work environment.