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Veterinary Client Services Specialist
2 months ago
Customer Service Representative Role at Greenock Farm Veterinary Hospital
Greenock Farm Veterinary Hospital is seeking a dedicated full-time Customer Service Representative to enhance our team. Our facility is well-known for providing compassionate and high-quality veterinary services to the community.
What We Offer:
At Greenock Farm Veterinary Hospital, we emphasize exceptional medical care and effective client communication as the foundation of our success. We foster a supportive work environment that values a healthy work-life balance.
Your Impact:
As a Customer Service Representative, you will be integral to our clinic's operations. Collaborating closely with our Veterinarians, Hospital Staff, and Hospital Manager, you will help ensure the delivery of outstanding veterinary services.
Key Responsibilities:
- Provide exceptional service to clients and their pets with enthusiasm and dedication.
- Schedule and manage client appointments, both in-person and via phone.
- Maintain precise client and patient records, ensuring all relevant information is accurately documented.
- Address client inquiries and provide comprehensive information regarding our services and treatments.
- Process payments and oversee billing procedures.
- Educate clients on pet health and wellness, including preventive care and post-treatment guidance.
- Ensure a clean, organized, and inviting reception area.
- Assist with administrative tasks and support the veterinary team as necessary.
- Perform additional duties as assigned.
Benefits of Working Here:
- Health, vision, and dental insurance
- 401k with a 6% match
- Paid Time Off (PTO)
- Career Mentorship and Professional Development
We believe that a nurturing and rewarding work environment is essential for providing the best care for our patients. Become a vital part of a clinic that values and respects all team members while striving for excellence in veterinary care.
About Associated Veterinary Partners (AVP):
Greenock Farm Veterinary Hospital is proudly affiliated with Associated Veterinary Partners (AVP), a veterinarian-founded and operated practice group. AVP is committed to empowering veterinarians and their teams by offering full clinical autonomy and promoting an environment where quality medicine and excellent client communication are paramount. As a proud supporter of Not One More Vet (NOMV), AVP prioritizes wellness and professional growth.
