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Service Center Coordinator
2 months ago
Position: Customer Service Representative
Company Overview: Arrow Exterminators is a family-owned business that has been operating since 1964. We proudly serve customers across 12 states, maintaining multiple offices in each location to provide personalized service. As the sixth-largest pest and termite control company in the United States, we are committed to upholding family values within our company culture, fostering a welcoming environment for our team members.
Role Overview: We are seeking a dedicated Customer Service Representative to deliver exceptional service and administrative support to both internal and external customers at our Service Center. This full-time position offers an hourly wage commensurate with experience.
Benefits:
- Generous paid time off
- 11 paid holidays
- 401(k) plan with company matching
- Roth IRA options
- Comprehensive medical, dental, and vision insurance
- High deductible Health Savings Account (HSA)
- Telemedicine services
- Disability, cancer, and accident insurance
- Health & wellness suite
- Company-paid and optional life insurance
Daily Responsibilities:
As a Customer Service Representative, you will be the first point of contact for our customers. Your responsibilities will include:
- Handling incoming calls to identify and resolve customer issues
- Assisting with service scheduling, payment processing, and customer file updates
- Making outbound calls to ensure technicians are scheduled and accounts are current
We foster a collaborative team environment focused on achieving monthly service center goals. Your computer proficiency, problem-solving skills, and commitment to providing an outstanding customer experience will be key to your success in this role.
Qualifications:
- Proficient in Microsoft Office Suite
- High school diploma or equivalent
- Professional appearance and demeanor
- Able to commit to a minimum 40-hour workweek
- Willingness to work occasional overtime as required
Join Our Team: If you believe you would be a great fit for this role, we encourage you to complete our brief mobile-friendly application for consideration. We look forward to the opportunity to meet you.
Equal Opportunity Employer: Arrow Exterminators is committed to providing equal employment opportunities to all candidates. We also support veterans and active-duty military members in our hiring practices.
Workplace Policy: Arrow Exterminators maintains a drug-free workplace and conducts pre-employment drug screenings and background checks for all employees.
