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Director of Fixed Operations
2 months ago
Camping World Holdings, Inc. is seeking a highly skilled and experienced Director of Fixed Operations to lead our Service Center team. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence.
Key Responsibilities- Leadership and Management: Oversee and manage the Service Center team, including Service Managers, Technicians, and other support staff.
- Customer Satisfaction: Ensure a consistently high level of customer satisfaction through effective communication, timely issue resolution, and proactive problem-solving.
- Business Growth: Develop and implement strategies to increase sales, gross profit, and revenue growth.
- Operational Excellence: Drive process improvements, optimize workflows, and ensure compliance with company policies and procedures.
- Team Development: Foster a culture of continuous learning, development, and growth among team members.
- Vendor Relationships: Build and maintain strong relationships with external vendors to ensure seamless operations and optimal pricing.
- Financial Management: Analyze and manage P&L reports, budget projections, and labor costs to ensure financial stability and growth.
- Experience: Minimum 5 years of experience in a leadership role within the RV, automotive, marine, or power sports industry.
- Skills: Proven track record of driving business growth, improving customer satisfaction, and leading high-performing teams.
- Education: Bachelor's degree in Business Administration, Operations Management, or related field.
- Certifications: Valid driver's license and ability to lift up to 25 pounds.
- Competitive Compensation: Salary range $95,000 - $125,000+ per year, depending on experience.
- Benefits: Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
- Professional Development: Opportunities for tuition reimbursement, paid time off, and on-the-job training.
