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Customer Service Representative

2 months ago

Katy, Texas, United States ADE OYEJOBI - State Farm Agent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to customers, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Customer Education and Support: Use a customer-focused, needs-based review process to educate customers about insurance options and provide guidance to help them make informed decisions.
  • Communication and Team Collaboration: Utilize excellent communication skills to efficiently meet the needs of customers while promoting the development of our business, and coordinate with other agency team members to ensure seamless service delivery.
Requirements
  • Bilingual Spanish: Ability to communicate effectively with customers in Spanish.
  • Dedication to Customer Service: Strong commitment to providing exceptional customer service and building long-term relationships.
  • Effective Communication and Interpersonal Skills: Ability to relate to customers, answer their questions, and anticipate their needs.
  • Excellent Communication Skills: Ability to communicate effectively with customers and other team members to ensure seamless service delivery.
Benefits
  • Hourly Pay Plus Commission/Bonus: Competitive hourly pay plus commission and bonus opportunities.
  • Growth Potential/Opportunity for Advancement: Opportunities for career growth and advancement within our office.
  • Paid Time Off (Vacation and Personal/Sick Days): Generous paid time off policy.
  • Health Benefits: Comprehensive health benefits package.
  • Valuable Career-Building Experience: Opportunity to gain valuable experience in the insurance industry.